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Delivery Information

Where do you deliver to?
We deliver nationwide! That means we deliver to any location in South Africa!

What are the delivery options?
Our deliveries are all 100% FREE. That means NO hidden costs. What you see is what you pay!

We use courier companies to deliver our parcels so the parcel is delivered RIGHT at your doorstep.

When can I expect my parcel?
Courier delivery takes place at longest 3 – 5 business days after receipt of payment, depending on where you are located. Our warehouse is situated in Cape Town, so Cape Town orders can be delivered as quick as 1 – 2 business days.

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?
Yes. You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?
All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.
Please do not contact the courier company to enquire about your parcel.

Please send an email to and we will follow-up with the courier company
Just place your Order # with Delayed in the subject line and send it through to us.

Receiving your parcel.
Courier companies do not deliver to P.O. Boxes or the post office. Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf.
We please ask that someone be present at the delivery address during working hours to receive the parcel.

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